Shipping policy


Effective Date: September 6, 2026

Welcome to Nivonsa Mart. We are committed to providing a smooth and reliable shopping experience, including safe and timely delivery of your orders.

1. Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive shipping confirmation and tracking details, where available.

2. Delivery Time

  • Estimated delivery time is 3–7 business days after your order has been shipped.

  • Delivery times may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.

  • Nivonsa Mart is not responsible for delays caused by the courier or circumstances beyond our control.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

  • Any free-shipping offers will be clearly mentioned on our store and may be subject to specific terms and conditions.

4. Order Tracking

Where tracking is available, customers will receive a tracking number after the order has been dispatched. You can use the tracking information to monitor your shipment's progress.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Nivonsa Mart is not responsible for orders delivered to an incorrect address provided by the customer.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost, please contact our customer support team. We will work with the shipping carrier to help resolve the issue.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order details and, where appropriate, photographs of the damaged package/product so we can assist you.

8. Contact Us

If you have any questions regarding shipping or your order, please contact us through the contact information provided on our website.

Thank you for choosing NEVOXA MART .
We appreciate your trust and look forward to serving you.